For all service, product and media enquiries please use the form below to contact us.
TRU Return/Refund Policy
At TRU, we stand behind our products and want to make sure our customers are fully satisfied. Please read our below policy so we may best assist you.
- All refunds/returns/exchanges must be made within 30 days of purchase
- For product return/exchange; product must be unworn and without damage.
- For product refund due to defect; please have image of damage/defect readily available.
We may require a visual inspection at our facility before granting a refund due to product defect.
- Please include your order number.
- Funds will be returned within 3-10 business days.
***NOTICE: All medical masks are sold as is, no returns due to use with infectious disease. Non-returnable and non-cancelable.