For all service, product and media enquiries please use the form below to contact us.
TRU Return/Refund Policy
At TRU, we stand behind our products and want to make sure our customers are fully satisfied. Please read our below policy so we may best assist you.
- All refunds/returns/exchanges must be made within 30 days of purchase
- For product return/exchange; product must be unworn and without damage.
- For product refund due to defect; please have image of damage/defect readily available.
We may require a visual inspection at our facility before granting a refund due to product defect.
- Please include your order number.
- Funds will be returned within 3-10 business days.
Return Shipping Address:
Please complete form or email customerservice@TRU.online to coordinate return shipping.
TRU Loyalty Program began on August 13th, 2020. Orders placed before this date are ineligible for reward points.
Any activity in regards to collecting TRU Points and returning/exchanging product in order to receive rewards may be deemed deceitful and TRUsox LLC reserves the right to charge for any rewards collected and/or adjust TRU Points totals.
If you have ordered from our store and are in need of a confirmation number please check your Junk mail first to see if it's there. If you are still having trouble finding your confirmation number please send us an email at customerservice@TRU.online.